PRIVACY POLICY
Effective Date: October 30, 2026
Premier OnSite Services LLC (“Premier OnSite Services,” "we," "our," "us") respects the privacy of our commercial clients, website visitors, and facility service contacts. We are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable federal and Rhode Island laws, including the Rhode Island Data Transparency and Privacy Protection Act (RIDTPPA).
1. Information We Collect
We collect personal and business information directly from you when you communicate with us, request commercial cleaning or facility support estimates, or enter into a service agreement. The categories of information we collect include:
Contact Information: Name, job title, business name, physical facility service address, billing address, email address, and phone numbers.
Commercial & Facility Details: Property access requirements, security key/fob access records, customized facility cleaning preferences, and scope of work specifications.
Financial Information: Payment details, billing history, and invoicing records necessary to process payments for our commercial facility maintenance and cleaning services.
2. How We Use Your Information
We use the information we collect strictly for operational and administrative purposes, including:
Delivering, scheduling, and managing requested commercial cleaning, pressure washing, restroom sanitization, window washing, and facility support services.
Communicating with you regarding service updates, invoicing, facility access arrangements, or billing inquiries.
Complying with legal obligations, safety standards, and enforcing our Commercial Service Agreements.
3. Sharing and Selling of Information
No Sale of Personal Data: Premier OnSite Services does not sell, rent, or trade customer personal information or personally identifiable information (PII) to third parties for monetary or commercial gain.
No Third-Party Marketing Disclosure: We do not share customer personal information with third parties or affiliates for marketing or promotional purposes.
Text Messaging Data: Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes.
Service Providers: Personal information may be shared with trusted third-party vendor platforms solely as necessary to operate our business (e.g., secure payment processing, invoicing software, and client communication platforms).
4. Client Confidentiality & Facility Security
In addition to digital privacy, Premier OnSite Services enforces strict physical and operational confidentiality standards. Pursuant to our commercial agreements:
Client Confidentiality: We treat all proprietary business information, facility operations, and physical site details observed during service performance as strictly confidential.
Access Control Security: Security alarm codes, physical keys, fobs, and access details provided to our team are held with rigorous physical and administrative safeguards.
5. Your Privacy Rights & Data Requests
Under Rhode Island privacy laws, customers and facility contacts have specific rights regarding their personal data. You have the right to:
Confirm and Access: Confirm whether we are processing your personal data and request a copy of the information we hold about you.
Correct: Request corrections to any inaccurate or incomplete personal information.
Delete: Request the deletion of your personal data, subject to legal or contractual retention requirements.
To exercise any of these rights, please contact us using the details below. We will respond to verified consumer requests within 45 days.
6. Data Security Measures
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. Access to client facility specifications and personal information is restricted strictly to authorized personnel who require it to fulfill service commitments.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Premier OnSite Services
Phone: (508) 316-9631
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices or applicable statutory regulations. Any updates will be posted with a revised effective date at the top of this policy.